Privacy Policy
Last updated: January 19, 2026
At SKALX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, website, mobile applications, and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, you may not use our Service.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you directly provide to us, including:
Account Information
- Name, email address, phone number, and password
- Profile information, including display name, avatar, and bio
- Business information (for business sellers), including business name, registration number, tax ID, and address
- Identity verification documents (KYC/KYB) including government-issued ID, proof of address, and business registration documents
Transaction Information
- Payment method details (credit card, bank account, PayPal, UPI)
- Billing and shipping addresses
- Transaction history and purchase records
- Product listings, inventory, and pricing information
Communication Information
- Messages sent through the platform
- Customer support inquiries and communications
- Feedback, reviews, and ratings
1.2 Information We Collect Automatically
When you use our Service, we automatically collect certain information, including:
Device and Usage Information
- Device type, operating system, and browser type
- IP address, device identifiers, and geolocation data
- Pages visited, time spent on pages, and clickstream data
- Search queries and interactions with the Service
- Error logs and performance data
Cookies and Tracking Technologies
- Cookies, web beacons, and similar tracking technologies
- Session data and authentication tokens
- Preferences and settings
1.3 Information from Third Parties
We may collect information about you from third-party sources, including:
- Identity verification services (e.g., Sumsub) for KYC/KYB verification
- Payment processors (e.g., Stripe, PayPal, Razorpay) for payment verification
- Address verification services (e.g., AddressZen) for address validation
- Social media platforms (if you connect your account)
- Marketing and analytics partners
- Public databases and business registries
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Create and manage your account
- Process transactions and payments
- Facilitate communications between buyers and sellers
- Verify identity and prevent fraud
- Provide customer support
- Manage product listings and inventory
2.2 Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and other policies
- Respond to legal requests and protect our rights
- Prevent fraud, money laundering, and other illegal activities
- Conduct risk assessments and due diligence
2.3 Business Operations
- Analyze usage patterns and improve our Service
- Develop new features and services
- Personalize your experience
- Send important service-related communications
- Conduct research and analytics
2.4 Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Display targeted advertisements
- Notify you about special offers and new features
- Conduct marketing campaigns and surveys
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Other Users
- Buyers may see seller profile information, ratings, and business details
- Sellers may see buyer information necessary to fulfill orders
- Transaction information may be visible to relevant parties
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (Stripe, PayPal, Razorpay)
- Identity verification services (Sumsub)
- Address verification services (AddressZen)
- Cloud hosting and storage providers
- Email and communication services
- Analytics and advertising platforms
- Customer support tools
- Shipping and logistics providers
3.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government requests and regulatory inquiries
- Fraud prevention and security investigations
- Protection of rights, property, or safety
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.
3.5 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest (SSL/TLS, AES-256)
- Secure authentication and access controls
- Regular security assessments and penetration testing
- Secure payment processing compliant with PCI DSS standards
- Multi-factor authentication for sensitive operations
- Employee training and access restrictions
- Regular security updates and patches
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
5.2 Correction and Update
- Request correction of inaccurate or incomplete information
- Update your account information through your dashboard
5.3 Deletion
- Request deletion of your personal information
- Close your account (subject to legal retention requirements)
5.4 Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing of your information for marketing purposes
5.5 Consent Withdrawal
- Withdraw consent for data processing where consent is the legal basis
- Opt-out of marketing communications
5.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@skalx.com or use the privacy settings in your account dashboard. We will respond to your request within 30 days (or as required by applicable law).
6. Cookies and Tracking Technologies
6.1 Types of Cookies
We use the following types of cookies:
Essential Cookies
Required for the Service to function properly (authentication, security, session management)
Functional Cookies
Remember your preferences and enhance your experience
Analytics Cookies
Help us understand how you use the Service to improve functionality
Advertising Cookies
Used to deliver relevant advertisements (you can opt-out)
6.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.
7. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies. We encourage you to review their privacy policies:
- Payment Processors: Stripe, PayPal, Razorpay
- Identity Verification: Sumsub
- Address Verification: AddressZen
- Authentication: Clerk
- Analytics: Google Analytics, Mixpanel
We are not responsible for the privacy practices of third-party services. Your interactions with these services are governed by their respective privacy policies.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer your information internationally, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Compliance with applicable data protection laws
- Adequate security measures and data processing agreements
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary based on:
- Legal and regulatory requirements (e.g., tax records, transaction history)
- Business needs and operational requirements
- Dispute resolution and legal claims
- Fraud prevention and security purposes
When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@skalx.com.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, please contact us at privacy@skalx.comor use the privacy settings in your account.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access, rectification, and erasure
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your information includes: consent, contract performance, legal obligation, legitimate interests, and protection of vital interests.
To exercise your GDPR rights, please contact us at privacy@skalx.com or our EU representative at gdpr@skalx.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website
- Sending an email to your registered email address
- Displaying a prominent notice on the Service
The "Last updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@skalx.com
- Support: support@skalx.com
- GDPR Inquiries: gdpr@skalx.com
- Address: [Your Company Address]
- Data Protection Officer: dpo@skalx.com
By using SKALX, you acknowledge that you have read and agree to this Privacy Policy.